Frequently Asked Questions (FAQ)

About our product

What do you produce?
We produce custom vinyl cut lettering and graphics decals. Vinyl letters & numbers are individually cut (not printed) and have no background. Letters and numbers are pre-spaced and held in position thanks to transfer tape and backing paper. Letters can be applied all at once. Once the installation is complete only vinyl letters remain as transfer tape and backing paper are both removed during the installation process.
Is your vinyl lettering suitable for outdoor applications?
Yes, the vinyl we use has excellent colour and dimensional stability, it is water resistant and UV resistant. It is rated up to 8 years outdoor use.
How Long Will it take for my Order to be processed?
Orders only go into production once payment is received. The production window is approximately 24-48 hours. Larger orders may take a little longer. If this is the case, a member of our customer service team will contact you with details.
Will the colours on your website match exactly what I want?
When signage is printed, colours can vary from monitor to monitor.  Because vinyl lettering is not printed but uses coloured vinyl, we are unable to guarantee the colours will match a specific colour you are looking for. The colours you see on screen (using standard settings) should be fairly close to the product you actually receive. However, we use a standard colour set of vinyl and are happy to provide you the names of the colours we have in stock.
I ordered and just received my Vinyl Decals - How do I apply them
We have put together a extensive set of instructions for you to follow, please refer to this page for details.

About our Online Designer

What is the Minimum size font?
The minimum size font we available is approx 30mm in height , with the finished product. We can produce a smaller font for, but being the nature of the product, we don’t recommend a smaller font than 30mm.
What is the Minimum size font?
The minimum size font we available is approx 30mm in height , with the finished product. We can produce a smaller font for, but being the nature of the product, we don’t recommend a smaller font than 30mm.

 

Payment & Delivery

What payment method options do I have?
You can pay with Visa, Mastercard, PayPal or Direct Deposit.
When will I receive my order ?
 All self-adhesive vinyl lettering and decals are made to order. All orders are shipped in a  hard-backed envelope, or postal tubes where necessary. Our aim is to get your lettering and decals delivered as soon as possible. We dispatch all orders within 24-48 hours, with many dispatched same day. We stock all colours of vinyls so your order does not get held up due to stock issues. An e-mail informing you that your order has been dispatched will automatically be sent to you.

We use AUSTRALIA POST on all Australian orders. depending on your location, your order should arrive in 3-10 business days.

Can my order be track?
Yes. As part of our service, all parcels are sent with a tracking number which you will be advised via email as soon as your parcel is lodged
Do you ship orders internationally?
We only ship orders within Australia and unfortunately, no, we do not ship internationally.